Privacy Policy

Makeover Loft is committed to processing personal data including sensitive personal data in line with all applicable privacy and data protection laws in Malaysia. All collection and use of customer personal data are governed by this Privacy Policy.

This Privacy Policy explains how information is collected, used and disclosed by us when you use our website. It does not apply to any third-party websites, services or applications that you may access through our services.

All references to “you” or “your” and “customers” includes the past, current and future customers of Makeover Loft.

1. Information collected

We collect certain information that you provide to us when you use our services, such as when you create an account or submit recommendations. This may include your name, email, contact number and location.

Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but not limited to:

Email address
First name and last name
Contact number
Address, State, Postcode, & City

Usage Data
We may also collect information on how the Service is accessed and used ("Usage Data"). This usage data may include information such as your computer's Internet Protocol address (eg- IP address) browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data

Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

2. Consent

Unless otherwise specified by us at the time the Personal Data is collected, you will be required to supply us with the Personal Data requested in order for you to use our website and/or to receive our products and/or services. If you fail to supply us with the required Personal Data or if the Personal Data is insufficient or not satisfactory to us, we may not be able to process your application and/or provide you with our services and/or products.

When you sign up for our products and services or request for any information from us to enter into a commercial transaction, you consent to us collecting and processing your Personal Data. We will use, process, record, hold, store, share and disclose Personal Data with your consent.

Continued use and visits to our websites, use of our products and/or services shall amount to your consent for the processing of your Personal Data by us.

If you are under the age of 18, you are required to obtain the consent of your parents or legal guardian before using our website, products and/or services.

3. How information is used

We use the information we collect for the purposes described below:

to provide our services and related services or information you request, and to process and complete any transactions; to respond to your emails, submissions, questions, comments, requests, and complaints and provide customer service;
to personalise and improve our services and your experiences when you use our services;
to increase the functionality and user friendliness of our services;
to monitor and analyse usage and trends of our services and our sites,
to send you confirmations, updates, security alerts, support and administrative messages and otherwise facilitate your use of, and our administration and operation of, our services;
to send you recommendations and advertisements tailored to your interests;
for any other purpose for which the information was collected.

4. Disclosure of Information

We will not share the Personal Data we have collected from you, except as described below:

when you give us your consent to do so, including if we notify you that the information you provide will be shared in a particular manner and you agreed to provide such information;
when you explicitly allow Makeover Loft to see your contact details to be able to contact you directly in regards to a request that you have submitted;
at certain social network services and sites, if you allow such sharing;
with service professionals who are working with us in connection with the operation of our services and our sites (these service professionals may have access to your personal information but only to the extent necessary to perform services on our behalf and are obligated not to disclose that information or use it for any other purposes);
we may share aggregated information and non-identifiable information that does with third parties for industry analysis, demographic profiling, research, analysis and other similar purposes;
when we believe that we are legally authorised or required to do so or that doing so is reasonably necessary or appropriate to comply with the law or legal processes or respond to lawful requests or legal authorities, including responding to subpoenas, warrants or court orders;
to enforce or apply this Privacy Policy, our Terms of Use or our other policies or agreements;
We may share aggregated or anonymous information (about you but does not identify you) with third parties:
for usage analytics to help us better understand who is using our services and how;
to improve the relevancy of the ads you see on our services and to tailor them to your interests.

5. Links to other websites

If any part of our websites linked you to other third party websites, any information you provide to these Third Party Websites/Services is provided directly to the owner of that website or service and is subject to their own terms and policies, including privacy and data gathering practices. Our Privacy Policy does not apply to these Third Party Services. We are not responsible for the privacy and security practices and policies of any Third Party Services.

6. Security measures

We employ administrative, physical and electronic measures designed to protect your information from unauthorized access, however, despite these efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. In the event that your Personal Data is compromised as a result of a breach of security, we will promptly notify you as required by applicable law.

7. Information access

You may withdraw your consent for us to contact you, for the continue collection, usage or disclosure of your information, at anytime, by contracting us at enquiry@makeoverloft.com with a request that we delete your Personal Data from our database. We will use commercially reasonable efforts to honor your request; however, we may retain an archived copy of your records as required by law or for other legitimate business purposes.

If you have any questions in relation this this Privacy Notice, please contact us via email: enquiry@makeoverloft.com